Legal notice

Brand / Store: Not Sorry
Legal Business Entity: DWOING
GSTIN: 18AAYFD3723F1Z6
Registered Business Address: House No. 15, Pragjyotish Nagar, North Jalukbari, Guwahati, Assam – 781014, India
Effective Date: 5 September 2026
Last Updated: 5 September 2026

1. BUSINESS IDENTITY

The website and online store operated under the brand name Not Sorry are owned and operated by:

DWOING

Operating Brand: Not Sorry
GSTIN: 18AAYFD3723F1Z6

Registered Business Address:

House No. 15, Pragjyotish Nagar,
North Jalukbari,
Guwahati, Assam – 781014,
India

Not Sorry is a brand operated by DWOING. Unless otherwise expressly stated, purchases made through the Not Sorry Store are transactions with DWOING.

2. WEBSITE OPERATOR

The Not Sorry online store is operated through Shopify and may use third-party technology, payment, fulfilment, logistics, analytics, communication, and other service providers to operate the Store and fulfil customer orders.

Shopify provides the technology platform on which the Store operates; however, the sale of products to customers is between DWOING and the customer. Shopify likewise states that merchants are responsible for the operation of their stores and transactions with their customers.

3. CONTACT INFORMATION

For general enquiries, orders, payments, shipping, returns, refunds, complaints, or other matters relating to the Not Sorry Store:

DWOING — Not Sorry

Email: biprangahannan@gmail.com
Phone: +91 98 8682 0072

Registered Business Address:
House No. 15, Pragjyotish Nagar,
North Jalukbari, Guwahati,
Assam – 781014, India

When contacting us regarding an order, please provide your order number wherever applicable.

4. GST INFORMATION

Legal Business Entity: DWOING
GSTIN: 18AAYFD3723F1Z6

Applicable tax information will be reflected in the relevant order documentation and/or tax invoice as required under applicable law.

5. PRODUCTS AND PRODUCT INFORMATION

Not Sorry offers consumer products including phone cases and other products made available through the Store.

Certain products may be produced or fulfilled on a print-to-order or made-to-order basis.

We make reasonable efforts to ensure that product descriptions, specifications, images, designs, colours, and other information displayed on the Store are accurate.

However, minor variations may occur due to:

Screen and display differences;
Photography and lighting;
Printing processes;
Material characteristics;
Manufacturing processes; or
Other reasonable production variations.

Nothing in this Legal Notice limits any consumer rights relating to products that are defective, deficient, materially misrepresented, or otherwise fail to conform to applicable legal requirements.

6. INTELLECTUAL PROPERTY

Unless otherwise stated, the content and materials appearing on the Not Sorry Store are owned by, licensed to, or otherwise used lawfully by DWOING.

This may include:

Not Sorry branding;
Logos;
Product artwork;
Designs;
Illustrations;
Photographs;
Graphics;
Product descriptions;
Written content;
Website layouts;
Videos;
Other creative materials.

Unauthorized copying, reproduction, distribution, modification, publication, commercial exploitation, or other use of such material is prohibited except where permitted by applicable law or with prior written permission.

Purchasing a physical product does not transfer ownership of the underlying copyright, trademark, artwork, design, or other intellectual property rights to the customer.

7. TRADEMARKS AND BRANDING

Not Sorry and associated branding, names, logos, designs, and other brand assets may constitute trademarks, trade names, copyrighted works, or other intellectual property belonging to or used by DWOING or its licensors.

Nothing on this website grants any person a licence or right to use such intellectual property without prior written permission.

8. THIRD-PARTY CONTENT AND SERVICES

The Store may contain links to or integrations with third-party websites, applications, payment services, social media platforms, courier services, fulfilment providers, or other services.

Third-party services operate independently and may be subject to their own terms and privacy policies.

DWOING does not control the independent policies or practices of third parties except to the extent required by applicable law.

9. PAYMENT SERVICES

Payments made through the Store may be processed through third-party payment service providers.

Available payment methods may vary depending on the customer's location, order, product, payment provider, and other applicable conditions.

Payment processing may therefore be subject to the terms, privacy policies, security procedures, and operational systems of the relevant payment provider.

10. ORDERS, RETURNS AND REFUNDS

Orders placed through the Not Sorry Store are subject to our:

Terms of Service
Return & Refund Policy
Shipping & Delivery Policy
Privacy Policy

These policies form part of the contractual and informational framework governing the Store.

Where a mandatory consumer protection requirement provides a right or remedy that cannot legally be excluded or restricted, that requirement will prevail.

The Consumer Protection (E-Commerce) Rules require relevant information concerning returns, refunds, exchanges, delivery, payment methods, charges, warranties, guarantees, and grievance mechanisms to be provided clearly and accessibly to consumers.

11. WEBSITE INFORMATION

We make reasonable efforts to maintain accurate and current information on the Store.

However, technical, typographical, pricing, availability, product, or other errors may occasionally occur.

Where a material error is identified, we may correct the information and take appropriate action in accordance with applicable law.

Nothing in this section is intended to permit misleading representations or to limit statutory consumer rights.

12. LIMITATION OF LEGAL EFFECT

This Legal Notice is provided for transparency and identification of the business operating the Not Sorry Store.

It does not replace or override:

Applicable Indian law;
Mandatory consumer protection rights;
Our Terms of Service;
Our Privacy Policy;
Our Return & Refund Policy;
Our Shipping & Delivery Policy; or
Any other legally applicable rights or obligations.

Where there is a conflict between this Legal Notice and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

13. GOVERNING LAW

The Not Sorry Store and its operations are subject to applicable laws of India.

Any legal rights, remedies, obligations, or consumer protections applicable to a transaction will be determined in accordance with applicable law.

Nothing in this Legal Notice is intended to deprive a consumer of mandatory statutory rights.

14. POLICY AND NOTICE UPDATES

DWOING may update this Legal Notice from time to time to reflect:

Changes to the business;
Changes to the Not Sorry Store;
Changes to products or services;
Changes to applicable law;
Changes to payment or fulfilment arrangements; or
Other operational or legal requirements.

The latest version will be published on the Store with the applicable Last Updated date.

CONTACT

DWOING
Operating Brand: Not Sorry
GSTIN: 18AAYFD3723F1Z6