Terms of service

Brand / Store: Not Sorry
Legal Business Entity: DWOING
GSTIN: 18AAYFD3723F1Z6
Registered Business Address: House No. 15, Pragjyotish Nagar, North Jalukbari, Guwahati, Assam – 781014, India
Effective Date: 5 September 2026
Last Updated: 5 September 2026

1. INTRODUCTION

These Terms of Service (“Terms”) govern your access to and use of the Not Sorry website, online store, products, services, and related services.

Not Sorry is a consumer brand and online store operated by DWOING, the registered business entity responsible for the operation of the Store and the sale and fulfilment of products.

By accessing the Store, browsing the website, creating an account, placing an order, or purchasing any product from us, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with any other policies expressly incorporated into these Terms.

If you do not agree with these Terms, please do not use the Store or place an order.

2. DEFINITIONS

For the purposes of these Terms:

“DWOING,” “we,” “us,” or “our” means DWOING, the legal business entity operating the Store.

“Not Sorry,” “Store,” “Website,” or “Site” means the Not Sorry consumer brand and its online store operated by DWOING.

“Customer,” “you,” or “your” means any person who accesses the Store, places an order, or purchases products from us.

“Product” or “Products” means the phone cases and any other products made available for purchase through the Store.

“Order” means a purchase request submitted by a customer through the Store.

3. ELIGIBILITY TO USE THE STORE

By using the Store, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the Store only for lawful purposes.
  • You will not use the Store in a manner that violates applicable law or the rights of others.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

4. ABOUT OUR PRODUCTS

Not Sorry primarily offers phone cases and related consumer products, including products that may be produced or fulfilled on a print-to-order / made-to-order basis.

Product images, colours, textures, dimensions, typography, and other visual representations are provided to help customers understand the product.

Actual colours or appearance may vary slightly depending on:

  • Screen and display settings
  • Lighting
  • Photography
  • Printing processes
  • Material characteristics
  • Manufacturing variations

Minor variations that do not materially affect the product's functionality or conformity with the order may occur as part of normal production.

We do not guarantee that the colour displayed on every device will exactly match the physical product.

5. PHONE MODEL AND PRODUCT SELECTION

The customer is responsible for selecting the correct phone model, variant, design, and other applicable product options before completing an order.

Customers should carefully verify their exact phone model before placing an order.

Different phone models may have different dimensions, camera layouts, button placements, and compatibility requirements.

If a customer selects the wrong phone model and we supply the product corresponding to the selection made in the order, the order will generally not qualify for a return or refund solely because the customer selected the wrong model.

If we send a product different from the model ordered, the matter will be handled under our Return & Refund Policy.

6. PRODUCT AVAILABILITY

All products are subject to availability.

Because certain products may be produced on demand, an item shown as available on the Store may still become temporarily unavailable because of:

  • Production limitations
  • Supplier or fulfilment issues
  • Material shortages
  • Technical errors
  • Inventory or system errors
  • Other circumstances beyond our reasonable control

If we cannot fulfil an accepted order, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund where applicable.

7. ORDERS AND ORDER ACCEPTANCE

Placing an order through the Store constitutes an offer by the customer to purchase the selected product.

After you place an order, you may receive an order acknowledgement or confirmation.

An order confirmation does not necessarily mean that we have irrevocably accepted the order in every circumstance.

We reserve the right to review and, where reasonably necessary, refuse or cancel an order before fulfilment in circumstances including:

  • Product unavailability
  • Pricing or listing errors
  • Payment issues
  • Suspected fraud
  • Incorrect customer information
  • Shipping restrictions
  • Technical errors
  • Duplicate orders
  • Abuse of promotions or discount codes
  • Other legitimate operational or legal reasons

If we cancel an order after payment has been received, we will arrange an appropriate refund of eligible amounts through the applicable payment method, subject to applicable law.

8. ORDER INFORMATION

You are responsible for ensuring that all information submitted during checkout is accurate, including:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Shipping address
  • PIN code
  • Selected phone model
  • Product variant
  • Other information necessary to fulfil the order

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

If you notice an error after placing an order, contact us as soon as possible.

We will try to correct an error where the order has not yet entered production or fulfilment, but we cannot guarantee that changes will be possible after processing has begun.

9. PRICING AND TAXES

Product prices displayed on the Store are the prices applicable to the relevant product at the time of purchase, subject to applicable taxes, charges, promotions, and checkout conditions.

Prices and product availability may be changed from time to time.

A price displayed incorrectly due to a technical, typographical, system, or other error may be corrected before fulfilment.

Where an order has already been accepted and paid for, any cancellation or corrective action arising from a material pricing error will be handled fairly and in accordance with applicable law.

Where applicable, taxes and other mandatory charges will be reflected in the checkout process or order documentation.

10. PAYMENT METHODS

We may provide one or more payment methods through third-party payment service providers.

Available payment methods may include:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Wallets
  • Cash on Delivery (“COD”)
  • Other payment methods made available at checkout

Payment methods may change from time to time.

Payment transactions are subject to the terms and security procedures of the relevant payment service provider.

We do not control the internal processing systems of third-party payment providers and are not responsible for delays caused solely by their systems, subject to applicable law.

11. CASH ON DELIVERY

Where COD is available for an order, the customer may be required to pay a COD service charge of INR 60 upfront at checkout.

The remaining eligible order amount is payable according to the COD instructions provided during checkout and delivery.

COD availability may depend on:

  • Delivery location
  • Product eligibility
  • Order value
  • Courier availability
  • Serviceability
  • Fraud or risk controls
  • Other operational conditions

We reserve the right to restrict or disable COD for particular orders or locations where reasonably necessary.

An order placed using COD may be subject to additional verification before fulfilment.

Repeated refusal or non-acceptance of COD orders may result in COD being restricted or disabled for future orders, subject to applicable law.

12. ORDER CANCELLATION

Customers should contact us as soon as possible if they wish to cancel an order.

Because certain products may be produced on demand, cancellation may only be possible before the order enters production or fulfilment.

Once production, fulfilment, or shipping has begun, cancellation may no longer be possible.

Our Return & Refund Policy explains the cancellation and refund process in greater detail.

Nothing in this section limits any cancellation or other rights that cannot legally be excluded.

13. RETURNS AND REFUNDS

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

Because certain products are produced on demand, ordinary change-of-mind returns are generally not accepted.

However, eligible claims involving products that are defective, damaged, incorrect, or materially different from what was ordered will be handled in accordance with our Return & Refund Policy and applicable law.

Nothing in these Terms removes or restricts mandatory consumer rights.

14. SHIPPING AND DELIVERY

Shipping and delivery are subject to our separate Shipping & Delivery Policy, which forms part of these Terms.

Delivery estimates are provided in good faith and may be affected by:

  • Production time
  • Courier delays
  • Weather
  • Natural disasters
  • Strikes
  • Government restrictions
  • Incorrect addresses
  • Failed delivery attempts
  • Public holidays
  • Logistics disruptions
  • Other circumstances beyond our reasonable control

Where applicable law provides a remedy for failure to deliver within a stated period, such rights will be respected.

15. DELIVERY ADDRESS AND FAILED DELIVERY

Customers are responsible for providing a complete and accurate delivery address.

This may include:

  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number
  • Any other information required by the delivery provider

If delivery fails because of an incorrect or incomplete address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional costs or other consequences may apply where permitted by law.

16. INTELLECTUAL PROPERTY

All intellectual property appearing on the Store, unless otherwise stated, belongs to or is licensed to DWOING or its relevant licensors.

This may include:

  • Not Sorry branding
  • Logos
  • Product artwork
  • Illustrations
  • Graphics
  • Photographs
  • Product designs
  • Website design
  • Text
  • Copy
  • Layouts
  • Icons
  • Videos
  • Audio
  • Other creative materials

You may not reproduce, copy, modify, distribute, publish, sell, license, commercially exploit, or create derivative works from our intellectual property without prior written permission.

Purchasing a product does not transfer ownership of the underlying artwork, design, copyright, trademark, or other intellectual property to the customer.

17. CUSTOMER-SUBMITTED CONTENT

If the Store allows you to submit reviews, photographs, comments, feedback, or other content, you are responsible for the content you submit.

You must not submit content that:

  • Is unlawful
  • Infringes another person's intellectual property
  • Violates privacy rights
  • Contains malicious code
  • Is fraudulent or misleading
  • Is defamatory
  • Contains unlawful threats
  • Contains prohibited or abusive material
  • Violates applicable law

By submitting content to us, you represent that you have the necessary rights to submit that content.

We may remove or decline to publish content that violates our policies or applicable law.

18. PROHIBITED USES

You may not use the Store:

  • For unlawful purposes
  • To commit fraud
  • To impersonate another person
  • To interfere with the Store's operation
  • To attempt unauthorized access to systems
  • To introduce malicious code
  • To scrape or systematically extract Store content without permission
  • To infringe intellectual property rights
  • To abuse promotions or discount codes
  • To place fraudulent orders
  • To submit false information
  • To interfere with another customer's use of the Store
  • In any manner prohibited by applicable law

We may take reasonable steps to protect the Store and our customers from misuse, fraud, abuse, or security threats.

19. ACCOUNTS AND ACCOUNT SECURITY

If you create an account with the Store, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activities carried out through your account unless the activity occurred without your authorization and you have notified us appropriately.

Please contact us promptly if you believe your account has been compromised.

We may suspend or terminate an account where reasonably necessary to protect the Store, our customers, or our systems, subject to applicable law.

20. THIRD-PARTY SERVICES

The Store may use third-party services, including:

  • Shopify
  • Payment gateways
  • Courier and logistics providers
  • Production and fulfilment partners
  • Analytics services
  • Marketing platforms
  • Customer communication services
  • Other technology providers

These third parties may have their own terms and privacy policies.

Your use of a third-party service may therefore also be subject to that provider's terms.

We are not responsible for the independent acts, omissions, policies, or systems of third-party providers except to the extent responsibility cannot legally be excluded.

21. WEBSITE AVAILABILITY

We aim to keep the Store available and functional, but we do not guarantee that the website will always be:

  • Available
  • Uninterrupted
  • Error-free
  • Completely secure
  • Free from bugs
  • Free from technical interruptions

The Store may occasionally be unavailable because of:

  • Maintenance
  • Updates
  • Hosting issues
  • Shopify platform issues
  • Network failures
  • Security incidents
  • Technical problems
  • Other circumstances beyond our reasonable control

We may modify, suspend, or discontinue parts of the Store where reasonably necessary.

22. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information on the Store is accurate and current.

However, errors may occasionally occur.

Information may include errors or omissions relating to:

  • Product descriptions
  • Images
  • Availability
  • Specifications
  • Pricing
  • Promotions
  • Delivery estimates
  • Other Store information

Where we identify a material error, we may correct the information and, where appropriate, contact affected customers.

Nothing in this section limits statutory consumer rights concerning misleading or materially inaccurate product information.

23. PRODUCT USE AND CARE

Customers are responsible for using products appropriately and in accordance with their intended purpose.

Phone cases are designed to provide protection and style but should not be considered a guarantee against every type of damage to a phone.

We do not represent that a phone case will prevent damage from:

  • All drops
  • Extreme impact
  • Crushing
  • Water or liquid exposure
  • Extreme temperatures
  • Improper installation
  • Misuse
  • Other extraordinary conditions

Any specific protection claims will be based on the information provided on the relevant product page.

24. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the Store and its services are provided on an “as available” basis.

We do not provide warranties beyond those expressly stated on the relevant product page, product documentation, applicable law, or our written policies.

Nothing in these Terms excludes or limits any statutory warranty, guarantee, consumer protection, or other legal right that cannot lawfully be excluded.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, DWOING will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the Store or products, except where such liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability arising from:

  • Fraud or fraudulent misrepresentation
  • Wilful misconduct
  • Liability that cannot legally be excluded
  • Mandatory consumer protection rights
  • Any other liability that applicable law does not permit us to limit

Our liability, where legally permitted to be limited, will be assessed in accordance with applicable law and the circumstances of the relevant claim.

26. FORCE MAJEURE

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Severe weather
  • Epidemics or pandemics
  • War
  • Civil unrest
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Courier or logistics failures
  • Internet or telecommunications failures
  • Major technology or platform outages
  • Supplier or production disruptions
  • Other events beyond our reasonable control

Where such circumstances affect an order, we will take reasonable steps to minimise the impact and communicate material delays where appropriate.

This section does not remove any consumer rights that apply to the circumstances.

27. FRAUD, ABUSE AND SUSPICIOUS TRANSACTIONS

We reserve the right to review transactions that appear fraudulent, abusive, unauthorized, or otherwise suspicious.

This may include:

  • Multiple fraudulent orders
  • Repeated payment failures
  • Abusive COD ordering
  • False customer information
  • Promotion abuse
  • Chargeback abuse
  • Repeated false return or refund claims
  • Attempts to exploit technical errors
  • Unauthorized use of payment methods

Where reasonably necessary, we may cancel or restrict an order, payment method, account, or Store access.

Any action taken under this section will remain subject to applicable law and legitimate consumer rights.

28. COMMUNICATIONS

When you place an order or otherwise interact with the Store, you may receive electronic communications from us relating to:

  • Order confirmation
  • Payment
  • Production
  • Shipping
  • Delivery
  • Returns
  • Refunds
  • Customer support
  • Other transactional matters

By using the Store, you consent to receiving necessary transactional communications electronically.

Marketing communications are governed by your applicable communication preferences and our Privacy Policy.

29. PRIVACY

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

Our Privacy Policy explains:

  • What personal information we collect
  • How we use it
  • How we share it
  • Cookies and similar technologies
  • Data retention
  • Privacy rights
  • Contact information for privacy requests

30. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Nothing in these Terms is intended to deprive a consumer of any mandatory consumer protection rights available under applicable law.

31. DISPUTES AND CONSUMER RIGHTS

We encourage customers to contact us first so that we can attempt to resolve any concern efficiently.

For questions, complaints, or disputes concerning an order, please contact:

DWOING — Not Sorry

Email: biprangahannan@gmail.com
Phone: +91 98 8682 0072

Nothing in these Terms prevents a consumer from exercising any statutory right, remedy, or complaint mechanism available under applicable law.

Where a dispute cannot be resolved directly, the parties may use any applicable legal, regulatory, consumer dispute resolution, or judicial mechanism available under Indian law.

32. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful and enforceable where possible.

If it cannot be made enforceable, the affected provision will be treated as severed to the extent required, and the remaining provisions will continue to apply.

33. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean that we have permanently waived our right to enforce that provision later.

Any waiver must be made in accordance with applicable law.

34. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • Changes to our business
  • Changes to products or services
  • Changes to payment or fulfilment arrangements
  • Changes to our website
  • Changes to applicable laws
  • Changes to our policies or procedures

The updated version will be published on the Store with a revised Last Updated date.

Where required by applicable law, appropriate notice will be provided.

Your continued use of the Store after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

35. ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated into them, constitute the terms governing your use of the Store and purchase of Products from us.

These include, where applicable:

  • Privacy Policy
  • Return & Refund Policy
  • Shipping & Delivery Policy
  • Any applicable product-specific terms
  • Other policies expressly incorporated into the Store

If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement will prevail.

If there is a conflict between these Terms and a specific product or transaction term expressly communicated at the time of purchase, the specific term will apply to that transaction to the extent permitted by law.

36. CONTACT INFORMATION

For questions regarding these Terms, orders, products, payments, or other Store matters, please contact:

DWOING
Operating Brand: Not Sorry
GSTIN: 18AAYFD3723F1Z6

Registered Business Address:
House No. 15, Pragjyotish Nagar,
North Jalukbari, Guwahati,
Assam – 781014, India

Email: biprangahannan@gmail.com
Phone: +91 98 8682 0072

Last Updated: 5 September 2026