Shipping policy

Brand / Store: Not Sorry
Legal Business Entity: DWOING
GSTIN: 18AAYFD3723F1Z6
Registered Business Address: House No. 15, Pragjyotish Nagar, North Jalukbari, Guwahati, Assam – 781014, India
Effective Date: 5 September 2026
Last Updated: 5 September 2026

1. OVERVIEW

Not Sorry is a consumer brand and online store operated by DWOING, the registered business entity responsible for the sale, processing, and fulfilment of orders placed through the Store.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through the Not Sorry Store, you acknowledge and agree to the shipping and delivery terms described in this policy, subject always to applicable consumer protection laws.

2. ORDER PROCESSING

Most Not Sorry products may be produced or prepared after an order is placed.

This means that an order may require processing, production, quality checking, packaging, and handover to a delivery partner before it enters transit.

Orders are generally processed after:

The order has been successfully placed;
Required payment or payment authorization has been completed;
The order information has been verified where necessary; and
Any applicable production or fulfilment requirements have been completed.

Processing time is separate from the courier transit time.

The total delivery time therefore depends on both:

Order processing/production time + courier transit time.

Shopify similarly distinguishes fulfilment/processing time from carrier transit time when calculating delivery expectations.

3. PROCESSING AND PRODUCTION TIME

Because some Not Sorry products are made or printed on demand, production may take additional time before the order is shipped.

We aim to process orders within the timeframe communicated on the relevant product page, checkout, order confirmation, or other applicable Store communication.

Processing times may vary depending on:

Product type
Product availability
Order volume
Production capacity
Quality-control requirements
Public holidays
Operational disruptions
Other circumstances affecting fulfilment

Where a specific processing estimate is displayed for a product, that estimate should be read together with the applicable shipping/transit estimate.

We will make reasonable efforts to fulfil orders within the stated timeframe.

4. DELIVERY TIME

After an order has been handed over to the delivery carrier, delivery time depends on the carrier, destination, serviceability, and other logistical factors.

Estimated delivery dates or timeframes displayed on the Store are estimates and not guaranteed delivery dates, unless expressly stated otherwise.

Delivery may take longer because of:

Courier delays
Weather conditions
Natural disasters
Public holidays
Regional restrictions
Transportation disruptions
Incorrect or incomplete addresses
Failed delivery attempts
High-volume periods
Operational or production delays
Other circumstances beyond our reasonable control

We will make reasonable efforts to keep customers informed of material delays where appropriate.

5. SHIPPING DESTINATIONS

We primarily serve customers within India.

Shipping availability depends on the serviceability of the customer's delivery address.

Certain locations may not be serviceable through our available delivery partners.

If an address is found to be non-serviceable after an order has been placed, we may contact the customer to determine whether an alternative delivery address is available.

If the order cannot reasonably be delivered, we may cancel the order and process any applicable refund in accordance with our policies and applicable law.

6. SHIPPING CHARGES

Any applicable shipping charges, delivery charges, or other mandatory shipping-related charges will be displayed to the customer during the applicable purchase or checkout process.

Shipping arrangements and charges may vary depending on:

Delivery location
Order type
Delivery service
Product eligibility
Promotional offers
Operational conditions

Customers should review the final order summary before completing the purchase.

Nothing in this policy changes the pricing or charges displayed to the customer at checkout.

7. CASH ON DELIVERY

Where Cash on Delivery (“COD”) is available, the order may be subject to a COD service charge of INR 60 payable upfront at checkout.

COD availability may depend on the delivery location, order, product, courier serviceability, and other operational or risk-control conditions.

The COD service charge is associated with the COD payment option and is subject to the applicable cancellation and refund terms.

COD may be restricted or unavailable for certain:

Locations
Products
Orders
Customers
Order histories

We may contact customers to verify COD orders before processing.

Repeated refusal or non-acceptance of COD deliveries may result in COD being restricted for future orders, subject to applicable law.

8. ORDER CONFIRMATION

After successfully placing an order, customers may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

The confirmation may contain information such as:

Order number
Products ordered
Delivery address
Order status
Payment information
Other relevant order details

Customers should review the confirmation and contact us as soon as possible if any information is incorrect.

Changes may not be possible after production or fulfilment has started.

9. SHIPPING CONFIRMATION AND TRACKING

Once an order has been shipped, customers may receive a shipping confirmation containing tracking information where tracking is available.

Tracking information may include:

Courier name
Tracking number
Shipment status
Tracking link
Estimated delivery information

Where a tracking number is available, customers should use the provided tracking information to monitor the shipment.

Shopify supports customer shipment tracking through order-status pages, shipping notifications, and the Shop app when valid tracking information is added to an order.

10. TRACKING INFORMATION

Tracking information may not become active immediately after an order is marked as shipped.

There may be a short delay between:

The order leaving our fulfilment process;
Handover to the carrier;
The carrier's first scan; and
The tracking system displaying movement.

If tracking does not update immediately, customers should allow reasonable time for the carrier to scan and process the shipment.

If the tracking status remains unchanged for an unusually long period, customers may contact us for assistance.

11. DELIVERY ATTEMPTS

Delivery partners may make one or more attempts to deliver the shipment depending on their operational procedures.

Customers should ensure that:

The delivery address is accurate;
The phone number provided is reachable;
Someone is available to receive the package where required; and
Any delivery instructions provided are accurate.

We are not responsible for failed delivery attempts caused by incorrect information, customer unavailability, refusal to accept delivery, or circumstances attributable to the customer, subject to applicable law.

12. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

This should include, where applicable:

Recipient name
House/building number
Street/locality
City
State
PIN code
Mobile number
Other information necessary for successful delivery

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges, re-shipping charges, or other consequences may apply where permitted by law.

If an address correction is requested before shipment, we will make reasonable efforts to update the order where operationally possible.

Once an order has entered production, fulfilment, or shipping, an address change may no longer be possible.

13. FAILED, REFUSED, OR RETURNED-TO-SENDER SHIPMENTS

A shipment may be returned to the sender or fulfilment location because of circumstances including:

Incorrect address
Incomplete address
Customer refusal
Repeated failed delivery attempts
Recipient unavailable
Incorrect contact information
Delivery area restrictions
Customer-requested refusal
Other carrier-related circumstances

If a shipment is returned to us or our fulfilment partner, we may contact the customer to determine whether re-delivery is possible.

Any additional shipping or fulfilment cost resulting from circumstances attributable to the customer may be payable by the customer where permitted by law.

Where re-delivery is not possible, the order may be cancelled and any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.

14. DAMAGED PACKAGES

If a package appears visibly damaged when delivered, customers should, where reasonably possible:

Photograph the package before opening it;
Photograph the visible damage;
Keep the packaging;
Photograph the product after opening; and
Contact us promptly.

Please report damaged products in accordance with our Return & Refund Policy.

15. WRONG OR MISSING PRODUCTS

If your shipment contains:

The wrong product;
The wrong phone model;
The wrong design;
Incorrect quantity; or
A missing item,

please contact us as soon as possible.

We may request photographs, order information, packaging details, or other evidence reasonably necessary to investigate the issue.

If the error is confirmed to be attributable to us or our fulfilment process, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

16. LOST SHIPMENTS

If a shipment appears to have been lost during transit, please contact us with your order number and tracking information.

We may investigate the shipment with the applicable courier or fulfilment partner.

Where a shipment is officially confirmed as lost, we will determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Customers should not independently place duplicate orders while a lost-shipment investigation is ongoing unless they are willing to treat the additional order as a separate purchase.

17. DELIVERY DELAYS

Delivery estimates are provided based on the information available to us at the time.

A shipment may be delayed due to circumstances including:

Courier network disruptions
Weather
Natural disasters
Public holidays
High shipment volumes
Transportation issues
Government restrictions
Regional disruptions
Address issues
Production or fulfilment delays
Other circumstances outside our reasonable control

If an order is delayed beyond the stated delivery schedule in circumstances where applicable consumer law provides a remedy, we will handle the matter in accordance with applicable law.

Under the Consumer Protection (E-Commerce) Rules, an inventory e-commerce entity may not refuse an applicable consumer remedy where goods are delivered late from the stated delivery schedule, except where the delay results from force majeure.

18. FORCE MAJEURE

We will not be responsible for delivery or fulfilment delays caused by circumstances beyond our reasonable control, including:

Natural disasters
Floods
Fires
Earthquakes
Severe weather
Epidemics or pandemics
War
Civil unrest
Government restrictions
Strikes
Transportation disruptions
Major courier network disruptions
Internet or technology failures
Major Shopify or third-party platform outages
Production or supplier disruptions
Other events beyond our reasonable control

We will take reasonable steps to minimise the impact of such events.

Nothing in this section limits any mandatory consumer rights that apply.

19. DELIVERY TO THIRD PARTIES

If a customer requests delivery to a workplace, friend, family member, hotel, hostel, office, reception desk, security desk, or other third-party location, the customer remains responsible for providing accurate delivery information.

Once the shipment is recorded as delivered to the address or recipient information provided by the customer, any subsequent dispute may require verification with the carrier.

Where a delivery issue results from carrier error or other circumstances outside the customer's control, we will reasonably assist with the investigation.

20. INTERNATIONAL SHIPPING

International shipping may be offered only where specifically enabled on the Store.

Where international delivery is available, additional factors may affect delivery, including:

Customs processing
Import restrictions
Local postal or courier procedures
Customs documentation
Local holidays
International transportation
Destination-country regulations

Unless expressly stated otherwise at checkout, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

International delivery estimates are indicative and may be affected by customs processing.

21. CUSTOMS AND IMPORT DELAYS

For international orders, customs authorities may inspect or hold shipments.

We cannot control the timing of customs clearance.

If a shipment is held, delayed, refused, or returned because of destination-country customs requirements, prohibited imports, unpaid duties, inaccurate information, or other circumstances attributable to the customer, additional costs or other consequences may apply where permitted by law.

22. ORDER CHANGES AFTER PURCHASE

Customers should contact us immediately if they need to change:

Delivery address
Phone number
Recipient information
Product selection
Other order details

We will attempt to accommodate changes before production or fulfilment begins.

However, changes cannot be guaranteed after an order has entered production, fulfilment, or shipping.

23. MULTIPLE PRODUCTS IN ONE ORDER

Where an order contains multiple products, products may occasionally be shipped separately depending on:

Product availability
Production location
Fulfilment arrangements
Packaging requirements
Carrier arrangements

If an order is shipped in multiple packages, customers may receive separate tracking information.

24. DELIVERY ESTIMATES

Any delivery timeframe displayed on the Store, product page, checkout, order confirmation, or communication from us should be treated as an estimated delivery timeframe, unless expressly identified as a guaranteed delivery commitment.

Shopify allows merchants to configure processing times and delivery dates to give customers more accurate expectations. We will use reasonable delivery estimates that reflect our actual fulfilment arrangements.

We will not intentionally publish delivery estimates that we know to be materially unrealistic.

25. SHIPPING PARTNERS

Orders may be delivered through third-party courier, logistics, shipping, or fulfilment providers.

The carrier used for an order may depend on:

Delivery location
Serviceability
Product
Shipment characteristics
Carrier availability
Operational requirements
Other fulfilment considerations

We may change shipping partners from time to time without prior notice.

Each carrier may have its own operational terms, service levels, and tracking systems.

26. CUSTOMER RESPONSIBILITY AFTER DELIVERY

Customers should inspect their products reasonably soon after delivery.

If the product is damaged, defective, incorrect, or materially different from the order, please report the issue within the period specified in our Return & Refund Policy.

Customers should retain packaging and delivery information where reasonably necessary to support a shipping or product-related claim.

27. SHIPPING AND RETURNS

Shipping and returns are separate matters.

Our Shipping & Delivery Policy governs the delivery of orders.

Our Return & Refund Policy governs:

Returns
Refunds
Replacements
Defective products
Damaged products
Incorrect products
Cancellation requests
Return shipping arrangements

Please review both policies before placing an order.

28. SHIPPING COMMUNICATIONS

We may communicate with customers regarding:

Order processing
Production
Shipment confirmation
Tracking
Delivery
Delivery delays
Failed delivery attempts
Returns or replacement shipments

These communications may be sent by email, SMS, WhatsApp, phone, or other communication methods provided by the customer or supported by the Store.

Transactional communications may continue even if a customer has opted out of promotional marketing communications.

29. CONTACT US

For shipping, delivery, tracking, or order-related questions, please contact:

DWOING
Operating Brand: Not Sorry
GSTIN: 18AAYFD3723F1Z6

Email: biprangahannan@gmail.com
Phone: +91 98 8682 0072

Registered Business Address:
House No. 15, Pragjyotish Nagar,
North Jalukbari, Guwahati,
Assam – 781014, India

When contacting us regarding an order, please include your order number so that we can locate the relevant shipment information.

30. POLICY CHANGES

We may update this Shipping & Delivery Policy from time to time to reflect:

Changes in our fulfilment process
Changes in shipping partners
Changes in delivery areas
Changes in shipping services
Changes in applicable laws
Changes in our business operations

The latest version will be published on the Not Sorry website with the applicable Last Updated date.

31. APPLICABLE LAW AND CONSUMER RIGHTS

This policy is intended to provide clear and accessible information about our shipping and delivery practices.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded under applicable law.

Where a mandatory legal requirement provides a customer with a right or remedy that differs from this policy, the mandatory legal requirement will prevail.